One thing that makes me shake my head when I see some charts is, "Why is that even a category?" I actually think charts can be hard. But sometimes, it seems like even the least experienced chart maker would think, "I can leave this one off!"
I'm trying to book a flight for unaccompanied minors (no, I'm *not* sending them back to Hawai'i).
Northwest has a chart on the page for its "unaccompanied minors" program.
Age (years) -- This makes sense; they have different requirements for different ages.
UMNR Program -- This works as well; for one age group, the program is option; for the other two it's mandatory.
Nonstop/Direct Allowed -- This is the one that gets me. Is there any question that a nonstop, direct flight would NOT be allowed? That they'd tell *anyone*, "No, you HAVE to change planes, you CAN'T fly nonstop"?
Connections Allowed -- This one really should simply take the place of that stupid one. Because of course really little kids MUST take a nonstop, direct flight, but older kids can change planes.
Fee -- An no-brainer; you need this. (even if the fee was all the same, I'd vote for leaving it)
I can understand a chart in which all the answers under a category are "yes"--say, a product chart that indicates that all the flashlights on the list use AA batteries, or something. Because, well, someone might actually wonder about the batteries required; some of them *could* be D cell, you know.
But nobody is going to be *stopped* from taking a direct flight.